Privacy Policy

Last updated: July 31, 2026

Welcome to Step Nest. Your privacy matters to us. This Privacy Policy explains how Step Nest ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with us in any way. By using our store, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

Information you provide directly:

• Name, email address, phone number, shipping address, and billing address when you place an order
• Payment information, which is processed securely by our payment providers (we never store your full card details on our servers)
• Any information you share when contacting our support team
• Email address if you subscribe to our newsletter or promotional messages

Information collected automatically:

• Device information such as your browser type, IP address, time zone, and operating system
• Browsing behavior on our site, including pages viewed, products clicked, and how you arrived at our store
• Cookies and similar tracking technologies that help our website function and improve your shopping experience

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery updates
• Communicate with you about your order, account, or customer service inquiries
• Send you marketing emails and promotions, only if you have opted in (you can unsubscribe at any time)
• Screen orders for potential fraud or risk
• Improve our website, products, and customer experience
• Comply with legal obligations

3. Cookies

Cookies are small data files stored on your device that help our store work properly. We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, but some parts of our store may not function correctly if you do.

4. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties who help us run our store, including:

• Our e-commerce platform, which powers our online store
• Payment processors that securely handle your transactions
• Shipping and fulfillment partners that deliver your orders
• Marketing and analytics tools that help us understand and improve our store

Each of these partners is only given the information necessary to perform their service, and they are required to protect your data. We may also disclose your information if required by law, regulation, or valid legal process.

5. Marketing Communications

If you opt in to receive marketing from us, we may send you emails about new products, offers, and updates from Step Nest. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any of our emails, or by contacting us at stepnest@gmail.com.

6. Data Retention

We keep your order information for our records unless and until you ask us to delete it. Marketing data is kept until you unsubscribe or request deletion. We retain data only as long as necessary for the purposes described in this policy or as required by law.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict how we process your data
• Withdraw consent for marketing at any time

If you are located in the European Economic Area or the United Kingdom, you have these rights under the General Data Protection Regulation (GDPR). If you are a California resident, you have similar rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion.

To exercise any of these rights, email us at stepnest@gmail.com and we will respond as soon as possible, and always within the timeframe required by applicable law.

8. Children's Privacy

Our products are designed for babies, but our store is intended for use by adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us at stepnest@gmail.com and we will delete it promptly.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from loss, theft, misuse, and unauthorized access. All payment transactions are encrypted and processed through secure, PCI-compliant payment providers. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

10. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our service providers operate. Whenever we transfer your data, we take steps to ensure it receives an appropriate level of protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Step Nest Email: stepnest@gmail.com

We aim to respond to all inquiries within 48 hours.