Shipping policy
Shipping Policy
Last updated: July 31, 2026
Thank you for shopping at Step Nest! Here's everything you need to know about how we get your order to your door.
1. Free Worldwide Shipping
We offer free standard shipping on all orders, worldwide. No minimum purchase, no hidden fees at checkout — the price you see is the price you pay.
2. Order Processing Time
Orders are processed within 1–3 business days after your payment is confirmed. During sales, holidays, or high-demand periods, processing may take up to 5 business days. You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships.
Orders placed on weekends or public holidays begin processing the next business day.
3. Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
- United States: 7–14 business days
- Canada, United Kingdom, Australia: 8–15 business days
- Europe: 8–16 business days
- GCC and Middle East: 10–18 business days
- Rest of the world: 12–20 business days
These estimates begin from the shipping date, not the order date, and do not include processing time. Delivery times are estimates provided in good faith — carrier delays, customs processing, and peak seasons can occasionally extend them.
4. Order Tracking
Every order ships with tracking. Once your order is on its way, you'll receive an email with your tracking number and a link to follow your package. Please allow 2–5 business days after receiving your tracking number for the first tracking update to appear, as carriers can take time to scan new shipments into their systems.
If your tracking hasn't updated in more than 7 business days, contact us at stepnest@gmail.com and we'll investigate with the carrier.
5. Customs, Duties, and Taxes
For international orders, your country may charge import duties, customs fees, or local taxes upon arrival. These charges are determined by your local customs authority, are not included in our prices, and are the responsibility of the customer. Most orders arrive without any additional charges, but we recommend checking your country's import rules if you're unsure.
6. Incorrect Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, email us at stepnest@gmail.com as soon as possible — we can update the address free of charge before the order ships. Once an order has shipped, we are unable to change the address, and Step Nest is not responsible for orders delivered to an incorrectly entered address. If a package is returned to us due to an address error, we will contact you to arrange reshipment.
7. Lost, Delayed, or Missing Packages
If your order has not arrived within the estimated delivery window:
- Check your tracking link for the latest status
- Check with neighbors, your building's mail area, or your local post office, as packages are sometimes held there
- If it still can't be found, email us at stepnest@gmail.com with your order number
If the carrier confirms your package is lost in transit, we will send a free replacement or issue a full refund — your choice. If tracking shows your package as delivered but you haven't received it, contact us within 7 days and we will work with you and the carrier to resolve it.
8. Damaged on Arrival
If your order arrives damaged, take a photo of the package and product and email it to stepnest@gmail.com within 14 days of delivery. We'll send a free replacement or full refund in line with our Return & Refund Policy and 30-Day Peace of Mind Guarantee — no need to ship the damaged item back unless we ask.
9. Order Splitting
If you order multiple items, they may occasionally ship in separate packages to get everything to you as quickly as possible. You'll receive tracking for each shipment, and you will never be charged extra for split shipping.
10. Shipping Restrictions
We ship worldwide; however, a small number of remote regions and territories may not be serviceable by our carriers. If we're unable to ship to your address, we'll contact you promptly and issue a full refund.
11. Contact Us
Questions about shipping or your order's status? We're here to help.
Step Nest Email: stepnest@gmail.com
We aim to respond to all messages within 48 hours.