Terms of Service

Last updated: July 31, 2026

Welcome to Step Nest. These Terms of Service ("Terms") govern your use of our website and the purchase of any products from our store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our store.

1. About Us

Step Nest is an online store offering baby safety products designed to support little ones as they learn to walk and explore. You can contact us at any time at stepnest@gmail.com.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or that you are accessing the site under the supervision of a parent or legal guardian. You agree to use our store only for lawful purposes.

3. Products and Product Use

Our products are designed as aids for babies learning to walk and are intended to be used only under the direct, active supervision of an adult at all times. Step Nest products are not a substitute for adult supervision. Always follow the product instructions, check straps and buckles before each use, and stop using any product that shows signs of damage or wear.

We make every effort to display our products accurately, but colors and details may vary slightly depending on your screen. Minor variations do not constitute a defect.

4. Orders and Payment

• All orders are subject to acceptance and availability
• Prices are displayed at checkout and may change at any time without notice; the price at the time you place your order is the price you pay
• Payment must be made in full at the time of purchase through the secure payment methods available at checkout
• We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel your order after payment, you will receive a full refund

5. Shipping and Delivery

We ship to the destinations listed at checkout. Delivery estimates are provided in good faith but are not guaranteed, as shipping times can be affected by carriers, customs, or circumstances outside our control. Risk of loss passes to you upon delivery of the product to your shipping address. If your order is significantly delayed or lost in transit, contact us at stepnest@gmail.com and we will resolve it in line with our Return & Refund Policy.

6. Returns and Refunds

Returns are accepted within 14 days of delivery in accordance with our Return & Refund Policy, which forms part of these Terms. Please review that policy for full details on eligibility, return shipping, and refund timelines.

7. Promotions and Discount Codes

Discount codes and promotions cannot be combined unless explicitly stated, have no cash value, and may be modified or withdrawn at any time. Items purchased with promotions marked as final sale are not eligible for change-of-mind returns.

8. Intellectual Property

All content on this website — including the Step Nest name, logo, product images, text, graphics, and designs — is the property of Step Nest and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any of our content for commercial purposes without our prior written permission.

9. User Content

If you submit reviews, photos, comments, or other content to our store or tag us on social media, you grant Step Nest a non-exclusive, royalty-free, worldwide license to use, display, and share that content for marketing purposes. You confirm that any content you submit is your own and does not violate the rights of others. We may remove any user content at our discretion.

10. Limitation of Liability

To the fullest extent permitted by law:

• Step Nest shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products
• Our total liability for any claim related to a product or order shall not exceed the amount you paid for that product
• Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability arising from gross negligence or willful misconduct

Our products are safety aids and must always be used under adult supervision as described in Section 3. Step Nest is not responsible for injury or damage resulting from misuse, unsupervised use, or failure to follow product instructions.

11. Warranty

Our products are covered by our 30-Day Peace of Mind Guarantee against manufacturing defects, as described on our product pages and in our Return & Refund Policy. This guarantee is in addition to any rights you may have under applicable consumer protection laws, which remain unaffected.

12. Website Use

You agree not to:

• Use our website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or interfere with the website's operation
• Use automated tools to scrape, copy, or extract data from our store
• Impersonate Step Nest or misrepresent your affiliation with us

We may suspend or terminate access to our website for anyone who violates these Terms.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services, including payment providers and social media platforms. We are not responsible for the content, policies, or practices of any third party. Your use of third-party services is at your own risk and subject to their terms.

14. Privacy

Your use of our store is also governed by our Privacy Policy, which explains how we collect and handle your personal information. By using our website, you consent to the practices described in that policy.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date, and changes take effect immediately upon posting. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Governing Law

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction where Step Nest operates, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction, unless applicable consumer law grants you the right to bring proceedings in your local courts.

18. Contact Us

Questions about these Terms? We're happy to help.

Step Nest Email: stepnest@gmail.com

We aim to respond to all inquiries within 48 hours.